• Terms and Conditions
  • General
  • Other policies
  • Changes to these terms
  • Our rights to monitor and edit
  • No reliance on information
  • Forward looking statements
  • Accessing our website
  • Intellectual property rights
  • Limitation of liability
  • Website links
  • Viruses
  • Linking to our website
  • Governing law
  • Privacy policy
  • Enquiries
• Privacy Policy
  • Purpose of this privacy notice
  • About Us
  • How to contact us
  • Personal information we collect and how we use it
  • How we obtain your consent
  • Our use of cookies and similar technologies
  • Third party links and services
  • Transfers outside the EEA
  • How long we keep your personal information
  • Confidentiality and security of your personal information
  • How to access your information and your other rights
  • Changes to this Privacy Notice

Terms and Conditions

General

This website (at http://www.howdenjoinerygroupplc.com) is designed purely to provide information on Howden Joinery Group Plc and does not constitute an offer to buy or sell securities in Howden Joinery Group Plc, nor does it constitute investment advice.

Each time you access this website or any page of this website you are deemed to have read, understood and agreed to be legally bound by these terms and conditions. If you do not agree to these terms and conditions, you must not use our website. This website is owned by Howden Joinery Group Plc. We are registered in England and Wales under company number 02128710 and have our registered office at 105 Wigmore Street, London, W1U 1QY, United Kingdom.

For the purpose of these Terms and Conditions "we", "us" and "our" refers to Howden Joinery Group Plc.

Other policies

As well as these Terms and Conditions, the following terms also apply to your use of this website:

1. The Privacy Policy (at http://www.howdenjoinerygroupplc.com/legal/index#privacy), which sets out the terms on which we process any Personal Data we collect from you or that you provide to us. By using our site, you consent to this processing and you warrant that all data provided by you is accurate; and
2. The Cookies Policy (at http://www.howdenjoinerygroupplc.com/privacy-cookies/index), which sets out information about the cookies on our site.

Changes to these terms

We may amend these Terms and Conditions at any time by updating them on our website. You should review these Terms and Conditions (including changes) each time you access our website.

These terms and conditions were last amended in August 2019.

Our rights to monitor and edit

Howden Joinery Group Plc reserves the right, but is not obliged, to add, modify or delete information on this website at any time. Subject to our Privacy Policy, we reserve the right at all times to use, process and disclose any information you submit via this website for any reason, including to satisfy any law, regulation or request by an applicable authority.

No reliance on information

The content on our website is provided for general information only. Howden Joinery Group Plc has taken all reasonable care to ensure that information contained on this website is accurate and up-to-date, but the information has not been independently verified. No representation or warranty, expressed or implied, is made as to its accuracy or completeness and it is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from taking, any action on the basis of the content on our website.

Any financial reports contained on the website are only current as of the respective date contained in the particular report. Howden Joinery Group Plc makes no commitment and has no duty to update or correct or to provide notice as to any error or omission in any report or other information contained on the website.

The value of shares (and income from them) can go down as well as up, and you may not get back the full amount you originally invested. If you need advice, please consult with a professional advisor.

Forward looking statements

Certain statements made on or contained in this website or in documents referred to, are or may be forward looking statements. By their nature, forward looking statements involve a number of risks, uncertainties or assumptions that could cause actual results or events to differ materially from those expressed or implied by those statements. Forward looking statements regarding past trends or activities should not be taken as representations that such trends or activities will continue in the future. Accordingly, undue reliance should not be placed on forward looking statements. Howden Joinery Group Plc's latest published Annual Report and Financial Statements contains certain information on risks and uncertainties that might affect Howden Joinery Group Plc's performance and results but may not address all the factors that could cause such results to differ materially. Howden Joinery Group Plc disclaims any intention or obligation to update forward looking statements.

Accessing our website

We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. Access to our website is permitted on a temporary basis. You agree that we may, in our sole discretion, at any time and without notice, block or terminate your or any other person's access to all or part of this website. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if, for any reason, our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our website.

You are also responsible for ensuring that everyone who accesses our website through your internet connection is aware of these terms and conditions and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

The intellectual property rights in this website, the material contained in it and any Howden Joinery Group Plc trade marks and brands included in that material belong to Howden Joinery Group Plc and/or its affiliates, licensors and/or its suppliers. Those intellectual property rights are protected by laws and treaties around the world. All rights are reserved.

Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish, sell, or distribute the material on this website, or create any other material using material on this website, without obtaining our express prior written consent. Our status (and that of any identified contributors) as the author of content on our website must always be acknowledged.

Limitation of liability

Neither we nor anyone else, including any of our group companies and the officers, directors, employees, shareholders or agents of any of them, will be liable for any amount or kind of loss or damage that may result to you or anyone else in connection with:

• this website in any way;
• the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites.

In particular, we will not be liable for loss or damage due to viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your computer equipment, software, data or other property on account of your access to or, use of, or your downloading of any material from this website or any websites linked to this website.

If you are a business user, please note that, in particular, we will not be liable for:

• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.

Nothing in these Terms and Conditions shall exclude or limit our liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• any liability which cannot be excluded or limited under applicable law.

If your use of material on the website results in the need for servicing, repair or correction of equipment, software or data, you assume all related costs.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our website or any content on it, whether express or implied.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you. These will be set out in our trade terms and conditions of supply, which we will provide to you separately.

Website links

This website may contain links to third party websites. These links are provided only for your convenience and their presence does not imply that we have reviewed or endorsed these third party websites or the content contained on them. We have no control over and are not responsible for the availability of, or the information, materials, products or services contained or accessible through, third party websites and we accept no liability howsoever arising in respect of any such websites. If you decide to use a third party website, you do so entirely at your own risk.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Linking to our website

Anyone who wishes to link to this website should notify us in writing of their intention before doing so. We reserve the right to deny or withdraw permission for any such links at any time. If, however, we give written permission for any such links, we are not under any obligation to establish reciprocal links.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our website in any website that is not owned by you. Our website must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

You may not edit, modify or re-distribute any content from our website, or use it for commercial purposes without first obtaining our permission. If you wish to make any use of content on our site other than that set out above, please contact [email protected].

Governing law

It is intended that the information on this website be used by residents of the United Kingdom. If any provisions (or part of a provision) within these terms and conditions shall be deemed unlawful, void or for any other reason unenforceable then that provision (or part) shall be severable from these terms and conditions and shall not affect the validity and enforceability of the remaining provisions (or parts). These Terms and Conditions will be governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising out of these Terms and Conditions.

Version: 1.2
Last Updated: 24 November 2023 

PRIVACY NOTICE

We respect the privacy of every person who visits or registers with or submits personal information through our website at howdenjoinerygroupplc.com (the "Site") and who uses the investor relations and other services that we offer, including from the Site ("Services"), and we are committed to ensuring a safe online experience.

1 Purpose of this privacy notice

This Privacy Notice ("Privacy Notice") explains our approach to any personal information that we might collect from you or which we have obtained about you from a third party and the purposes for which we process your personal information. This Privacy Notice also sets out your rights in respect of our processing of your personal information. For more information click here.

2 About Us

The Site and our Services are made available by Howden Joinery Group Plc ("Howdens"). Howdens is the data controller responsible for your personal information. For more information click here.

3 How to contact us about data protection

If you have any questions about this Privacy Notice or if you want to exercise your rights set out in this Privacy Notice, please email [email protected].   Alternatively:

• Call us on: +44 0207 535 1110
• Write to: Legal Department, Howden Joinery Group Plc, 105 Wigmore Street, London, W1U 1QY

For general enquiries, please contact Howdens Customer Service on 01604 876000 or email us at [email protected]

4 Personal information we collect and how we use it

Our primary reasons for collecting personal information from you is to: (i) provide our Services to you; (ii) verify your identity (where applicable); (iii) help us improve our Site and our Services; (iv) carry out requests made by you on the Site; (v) investigate or settle enquiries or disputes; (vi) comply with applicable law, court order, other judicial process and the requirements of regulators; (vii) protect the rights, property and safety of us or third parties, including our other investors and users of the Site; (viii) provide support for the provision of our products and services; and (ix) use as otherwise required or permitted by law.

In particular, we use your personal information for the following purposes:

• Investor relations. For more information click here

  We provide investor relations services for institutional investors and analysts as well as private investors.

  Our investor relations services are accessible by email, post and telephone.

  When making an enquiry, the enquirer's name and contact information (including email address, postal address and telephone number) may be requested, together with details of other personal information that is relevant to the investor enquiry. This information is used to enable us to manage and respond to your media enquiries and requests.

  Who do we share your personal information with for this purpose?

  Our share register is maintained by a third party service provider, Equiniti Limited.

  Equiniti Limited also assists us by managing enquiries from our private investors.

  What is our legal basis?

  It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we are able to deal with your investor enquiries efficiently and effectively.

• Media relations. For more information click here

  We provide a media relations service for journalists which is accessible by telephone. When making an enquiry, the enquirer's name and contact information (including email address, postal address and telephone number) may be requested, together with details of other personal information that is relevant to the media enquiry. This information is used to enable us to manage and respond to your media enquiries and requests.

  Who do we share your personal information with for this purpose?

  We use a third party service provider, Citigate Dewe Rogerson, to assist us with the handling of media enquiries.

  What is our legal basis?

  It is necessary for us to use your personal information to perform our obligations in accordance with any contract that we may have with you or it is in our legitimate interest or a third party's legitimate interest to use personal information in such a way to ensure that we are able to deal with your media enquiries efficiently and effectively.

• General enquiries. For more information click here

  Our Site uses various user interfaces to allow you to request information about our Site and Services. Our enquiry services are accessible by email, post and telephone. When making an enquiry, the enquirer's name and contact information (including email address, postal address, telephone number) may be requested, together with details of other personal information that is relevant to the enquiry. This information is used to enable us to manage and respond to your enquiries and requests.

  Who do we share your personal information with for this purpose?

  We do not share your personal information for this purpose.

  What is our legal basis?

  It is in our legitimate interest to use your personal information in such a way to ensure that we provide good customer service to you.

• Investor alert emails. For more information click here

  We provide an investor alert service which provides subscribers with press releases, financial results and other key shareholder messages. When you subscribe to the service we collect your name, email address and IP address. We use this personal information to send you our investor alerts by email, where you have consented to receive such communications or where we have another lawful basis to do so.

  Who do we share your personal information with for these purposes?

  We share your personal information with a third party provider, InvestorCom Limited, who assists us in managing and delivering our investor alerts to our subscribers by email. InvestorCom Limited will only share your personal data with its own subcontractors for the purpose of fulfilling your request to receive our investor alerts by email.

  What is our legal basis?

  We will only send you investor alerts by email where you have consented to receive such communications, or where we have a lawful right to do so.

• Business administration and legal compliance. For more information click here

  We use your personal information for the following business administration and legal compliance purposes:

  • to comply with our legal obligations;
  • to enforce our legal rights;
  • to protect the rights of third parties; and
  • in connection with a business transition such as a merger, reorganisation, acquisition by another company, or sale of all or a portion of our assets.

  Who do we share your personal information with for these purposes?

  We will share your personal information with professional advisers such as lawyers, accountants, registrars and/or governmental or regulatory authorities.

  We may also share personal information with other entities within the Howdens group of companies for these purposes.

  What is our legal basis?

  Where we use your personal information in connection with a business transition, to enforce our legal rights or to protect the rights of third parties, it is in our legitimate interest to do so. For all other purposes described in this section, it is our legal obligation to use your personal information to comply with any legal obligations imposed upon us such as a court order.

  We will not process any special (or sensitive) categories of personal information or personal information relating to criminal convictions or offences except where we are able to do so under applicable legislation or with your explicit consent.

• Trade services. For more information click here

  This Privacy Notice applies to you if you are a Howdens investor and/or a user of the Site.

  If you are a customer of Howden Joinery Limited and/or a user of the trade website at howdens.com ("Trade Site"), the privacy notice displayed on the Trade Site will apply to the processing of your personal information in relation to your status as a customer of Howden Joinery Limited and/or your use of the Trade Site. The data controller responsible for your personal information in relation to this processing is Howden Joinery Limited.

  Howden Joinery Limited is a private limited company registered in England under company registration number 00526923 with its registered office address located at 40 Portman Square, London W1H 6LT. Howden Joinery Limited is registered as a data controller with the UK's Information Commissioner's Office under registration number Z6174295.

• Any other purposes for which we wish to use your personal information that are not listed above, or any other changes we propose to make to the existing purposes, will be notified to you using your contact details.

5 How we obtain your consent

Where our use of your personal information requires your consent, you can provide such consent:

• at the time we collect your personal information following the instructions provided; or
• by informing us by email, post or telephone using the contact details set out in the "How to Contact Us" section above.

6 Our use of cookies and similar technologies

Our Site may use certain cookies, web beacons, pixel tags, log files and other technologies. Please see our Cookie Policy to find out more about the cookies and other technologies we use, the purposes for which we use them and how to manage, block or delete them.

7 Third party links and services

Our Site may contain links to third party websites and services. When you use a link to go from our Site to another website or you request a service from a third party, this Privacy Notice no longer applies. In particular, some links on our Site (including links to "Careers", "More News and Events" and "Contact Your Local Depot") will transfer you to the Howdens trade website at howdens.com, which is made available by Howden Joinery Limited and not us (see the " Trade Services" section above). For more information on third party links and services click here

8 Transfers outside the EEA

We do not transfer your personal data outside the European Economic Area.

9 How long we keep your personal information

We will keep your personal data for as long as we need it for the purpose it is being processed for. For example, where you sign up to our Investor Alert emails, will keep your contact details for as long as you wish to receive such alerts and after that, we will keep the information for a period which enables us to handle or respond to any complaints, queries or concerns relating to either the Investor Alerts and/or any other provision of the Services. We may then destroy such files without further notice or liability.

If you have opted out of receiving marketing communications from us, we will need to retain certain personal information indefinitely so we do not send you marketing communications again.

10 Confidentiality and security of your personal information

We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. For more information click here

11 How to access your information and your other rights

You have the following rights in relation to the personal information we hold about you:

• Your right of access. For more information click here

  If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information (along with certain other details). If you require additional copies, we may charge a reasonable fee for producing those additional copies.

• Your right to rectification. For more information click here

  If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If we have shared your personal information with others, we'll let them know about the rectification where possible. If you ask us, where possible and lawful to do so, we will also tell you who we've shared your personal information with so that you can contact them directly.

• Your right to erasure. For more information click here

  You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or where you withdraw your consent (where applicable). If we have shared your personal information with others, we will let them know about the erasure where possible. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

• Your right to restrict processing. For more information click here

  You can ask us to block or suppress the processing of your personal information in certain circumstances, such as where you contest the accuracy of that personal information or you object to us processing it. It won't stop us from storing your personal information, though. We will tell you before we lift any restriction. If we have shared your personal information with others, we will let them know about the restriction where it is possible for us to do so. If you ask us, where it is possible and lawful for us to do so, we will also tell you who we have shared your personal information with so that you can contact them directly.

• Your right to data portability. For more information click here

  With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer it to a third party of your choice.

• Your right to object. For more information click here

  You can ask us to stop processing your personal information, and we will do so, if we are:

  • relying on our own or someone else's legitimate interest to process your personal information, except if we can demonstrate compelling legal grounds for the processing; or
  • processing your personal information for the purposes of direct marketing.
• Your rights in relation to automated decision-making and profiling. For more information click here

  You have the right not to be subject to a decision when it is based on automatic processing, including profiling, if it produces a legal effect or similarly significantly affects you, unless such profiling is necessary for the entering into, or the performance of, a contract between you and us.

• Your right to withdraw consent. For more information click here

  If we rely on your consent (or explicit consent) as our legal basis for processing your personal information, you have the right to withdraw that consent at any time. You can exercise your right of withdrawal by contacting us using our contact details in the "How to Contact Us" section above or by using any other opt-out mechanism we may provide, such as an unsubscribe link in an email.

• Your right to lodge a complaint with the supervisory authority. For more information click here

  If you have a concern about any aspect of our privacy practices, including the way we have handled your personal information, please contact us using the contact details provided in the "How to Contact Us" section above. You can also report any issues or concerns to the Information Commissioner's Office (ICO). You can find details about how to report a concern on the ICO website at https://ico.org.uk/concerns/ or by calling their helpline on 0303 123 1113.

12 Changes to this Privacy Notice

We may make changes to this Privacy Notice from time to time. For more information click here

Version: 2.1
Last Updated: 24 November 2023